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Fabhooks

Fabhooks Family

We at Fabhooks have a very cool and friendly work environment. We work as a family here and make sure we help each other to achieve our goals which are keeping our customers happy and satisfied.

Fabhooks a family matching and maternity store

I am Shaveta and here are a few of my duties as CEO of the Fabhooks:

  • Coordinate with our team and vendors to make sure the site and warehouses are in the best shape.
  • Meet manufacturers to make sure we get the best quality and rates.
  • Meet with our support team to make sure we are taking care of issues raised by our customers.
  • Meet with our quality expert to make sure we are taking care of quality standards.

Sugandha is our social media and marketing expert. Here are her day-to-day duties as our Marketing and Social Media Manager: 

  • Handles our social media accounts.
  • Strategize the marketing and social appearance operations.
  • Respond to customer queries on social media.
  • Plan advertisements and site analytics
Fabhooks wholesale online store for kids clothing

Harshit is our Operations Manager and our goto person for any IT or warehouse related queries or issues:

  • He very efficiently manages our IT infrastructure, Cloud, DNS, and other IT operations.
  • He takes care of warehoused and our products stored in the warehouse.
  • He makes sure our site is safe to use and payment gateways are super secure. 

Sam is our support lead and go-to person for user queries. He is one of the coolest person I have ever met and the best to work with: 

  • All our support queries are logged in the Freshdesk support portal and Sam assigns the tickets to team members.
  • He himself checks the status of tickets on daily basis and makes sure customers are being helped to their best.
  • He works with vendors and manufactures contacts in case there are any issues with the products.
  • He is our main todo guy for any shipping-related stuff.
Sam
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