Frequently Asked Questions
Purchase
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How to purchase a product?
- If you are already on the product page you want to buy. You need to select the required parameters like color and size.
- Once you select price will be updated and “Add to Cart” button will be activated. Click on “Add to Cart” button.
- A new Popup will open which will give options to select similar products. You can add the product or click on “Checkout” form the bottom right.
- Now you will be redirected to a page where you will be asked to input your shipping details like name, email and address.
- Once all the required details are filled. It will ask you to pay by Paypal or Credit card.
- Once you provide the payment details and hit the pay button, you will receive an email from us with the product and shipping details.
- Please check the details carefully (specially address and size), in case of any issues please contact us within 12 hours of your order.
ordering
Ordering Confirmation
I didn’t receive an order confirmation email?
There could be multiple reasons:
- Sometimes emails go to your Junk/Spam folder, so we suggest to check the Junk/Spam folder as well.
- Check the email id you provided us while ordering. Sometimes there is a typo while providing the email id’s.
- Sometimes payment doesn’t go through. Please check if the transaction is showing as successful or fail.
- If you still didn’t receive the email after couple of hours. Please feel free to contact us with the order details and our team shall be able to help you.
How can I track my order?
- As soon your payment is done you shall get an email with order confirmation. Please add the from email address in your address book so that you will receive all communications from us.
- Within 3-4 business days of your order, it will be shipped and we will send you another email with tracking number. There could be different tracking number for your products.
- You can track the shipment at this link.
general questions
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item purchased from our site did not arrive within the time promised by us.
- The item you received in broken or unacceptable condition.
- The item you received is not as per description in the listing.
- The item you received that was assured to be genuine was fake.